USER/CUSTOMER EXPERIENCE CONSULTANCY

We create strategy for customer experience development and optimize operation, servicing processes and interfaces.

Methodologies

Designing user-centered operation is more than just ad-hoc developments, it requires an appropriate organizational culture and a detailed action plan. This can be supported by a customer experience strategy.

CREATING STRATEGY
Defining long term customer experience mission and vision concerning the complete company.

OPERATIVE ACTION PLAN
Supporting the implementation of the action plan with experts.

ORGANIZATIONAL DEVELOPMENT
Creating an operational model to develop customer experience within the organization.

COURSE
Sensitization to user centered operation, professional trainings in customer experience.

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More about the case study (Hungarian)

What we deliver

CUSTOMER STRATEGY ON ORGANIZATIONAL LEVEL
To form the strategic recommendation about user centered operation: competitor analyzis, desktop research, concrete suggestions.

OPERATIVE ACTION PLAN
Action plan to create user centered design in practice: designing process or interface, sensitizating the organization or measuring satisfaction.

We help you to design your service

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