Designing user-centered operation is more than just ad-hoc developments, it requires an appropriate organizational culture and a detailed action plan. This can be supported by a customer experience strategy.
To support more simple usage 20 subpages have been removed, the average number of clicks have been decreased with 20%. The most frequent transactions can be finalized even without scrolling.
What we deliver
CUSTOMER STRATEGY ON ORGANIZATIONAL LEVEL
To form the strategic recommendation about user centered operation: competitor analyzis, desktop research, concrete suggestions.
OPERATIVE ACTION PLAN
Action plan to create user centered design in practice: designing process or interface, sensitizating the organization or measuring satisfaction.