SERVICE DESIGN

We design service experience.

Service Design methodologies

QUALITATIVE RESEARCH
Personal in-depth interviews, cognitive maps, surveys help to understand the users’ behaviour and expectations

CUSTOMER JOURNEY MAPPING
Designing the ideal process for those touchpoints, where the customers can meet the service and the provider

PERSONA CREATION
Describing users and customers based on their needs and behaviour

SERVICE BLUEPRINT
How to finetune the operation and the resources to suite the ideal journey of the customer

In a project about online fault handling, one of the most interesting phase was the service safari, when the different silos working independently, had to have a look into other departments’ operation and internalize their challenges.

More about the case study (hungarian)

What we deliver

CUSTOMER EXPECTATIONS
Research summary about the users’ needs and behaviour

RECOMMENDATIONS FOR DEVELOPMENT
We involve each stakeholder to collect and prioritize the development recommendations based on the user researches.

PERSONA SHEETS
Persona cards with the main charachteristics and behavioural patterns.

IDEAL CUSTOMER JOURNEY
We define the ideal customer journey and assign the defined tasks to the different departments’ responsibles.

We help you to design your service

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