Service Design methodologies
In a project about online fault handling, one of the most interesting phase was the service safari, when the different silos working independently, had to have a look into other departments’ operation and internalize their challenges.
What we deliver
Research summary about the users’ needs and behaviour
RECOMMENDATIONS FOR DEVELOPMENT
We involve each stakeholder to collect and prioritize the development recommendations based on the user researches.
Persona cards with the main charachteristics and behavioural patterns.
IDEAL CUSTOMER JOURNEY
We define the ideal customer journey and assign the defined tasks to the different departments’ responsibles.