Customer-Centric Design Workshop
Practice-oriented workshops for companies, in which we provide comprehensive knowledge of the steps and tools of the UX design process.
Who is it for?
For companies that serve residential or SME customers.
If a customer-centric desing mindset is not already part of your company and you want to sensitize the entire organization
If the need to involve users has already been formulated, but the everyday life has not yet been adapted and designed the processes accordingly
We recommend the training primarily to teams of experts in product and service development.
What tools we use?
Typically, a two-day long practice-oriented training, the participants can practice:
User Personas
User journey planning
Information architecture building
Prototyping tools
Interviews, real interview situations
Expected result
Participants will gain a comprehensive view of the customer-centric design process and will be able to practice design methodologies: they will be able to specify independently the needs and requirements for researchers and designers and validate the designed concept.