Service Design
Comprehensive, customer-centric planning of services, creation of ideal customer processes. The focus is on the overall customer experience of the products, not just the interface. This is service design.
We understand the perspectives of users and different experts in the company
We map user habits, motivations and needs. This gives us insights that will help us come up with the best solutions later on.
What tools we use?
In-depth interviews
Stakeholder interviews
Service Safari
User Personas
Exploring and understanding the already existing customer processes
Stakeholders draw together their current process, thereby forming a common understanding of channels, roles and processes
What tools we use?
Stakeholder mapping
Service blueprint
Stakeholder workshops
Design of ideal customer processes
Armed with the knowledge of the users' behavior and expectations, as well as the capabilities of the systems, we design possible solutions with visual tools.
Ideal solution's implementation plan
We evaluate together the upcoming recommended solutions, prioritize them, and we form them into tasks and insert them into the roadmap.
What tools we use?
Customer journey map
Architecture design
Prototyping (digital interface or offline processes)
Specifications, user stories
Brainstorming
Evaluation matrix
Prioritize tasks, create a roadmap
